CUSTOMER SERVICE
Customer service at FEL-TECH Hammer Division has always been a priority that is taken very seriously. We understand that you have questions and needs in order to fulfill your commitment to your customers. We understand that cost will always be a factor. We also understand that you may not be making a purchase at this time, but you still have a question about hydraulic hammers. At FEL-TECH Hammer Division we enjoy speaking with our current customers, new customers, shop mechanics, project managers and all construction company owners. The size of your company will never affect the priority of the service we offer. FEL-TECH Hammer Division will always try to help you with your particular situation.
Our standard customer services include:
- Same day pick-up in the continental United States of your hydraulic hammer is always standard at FEL-TECH Hammer Division.
- Full use of our shipping account and discounts with no "mark-up" on shipping cost.
- No deposit required before rebuild.
- Same day breakdown after your hydraulic hammer arrives at our rebuild center.
- Estimates and photos are always emailed to you on the second day, after the arrival of your hydraulic hammer.
- A full choice of factory parts, aftermarket parts or in house machined parts by FEL-TECH Hammer Division.
- Overnight services" on all parts orders upon request.
- Detailed pictures of any damaged parts as the rebuild is performed.
- Detailed pictures of new parts that will be installed.
- A full return of all old parts that have been replaced.
- A detailed check list of parts that have been inspected.
- 100% financing of your rebuilt hydraulic hammer invoice including shipping cost for up to six years.
- 120 day warranty on all rebuilds providing the full estimate has been approved.
- Shipping your rebuilt hydraulic hammer back to you in full working order.
